Heroic Acts of Service
Periods of great difficulty are always a great time to reflect on what service means to us and the ideas we may have accumulated about it...
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Stefan Ravalli
May 11, 20202 min read
Principles To Re-Inspire How We Approach Modern Service
Ichi-go Ichi-e is a Japanese parable translating to One Encounter, One Opportunity. It’s become the slogan of the practice of tea...
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Stefan Ravalli
May 6, 20202 min read
Customer Service Rockstars Make Friends with Repetitive Tasks
A new job or role might start out as a love affair. But so often after the first few months, it loses its lustre. We begin to feel...
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Stefan Ravalli
May 6, 20202 min read
Helping Difficult Customers With Non-Attachment and Compassion
Start paying close attention to how you serve, and you may notice things that you don’t like so much - like how little other people pay...
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Stefan Ravalli
Mar 2, 20205 min read
Mindful Service Is An Inside-Out Game
Expand Your Communication Skills Have you ever gone to eat somewhere and everything is “perfect”? The person serving you recommends a...
211 views0 comments
Michael Foster
Apr 14, 20192 min read
Mindfulness is Way More Than Wellness
Our understanding and acceptance of mindfulness is changing pretty quickly. From a consumer point of view, mindfulness is stepping up...
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Michael Foster
Apr 14, 20192 min read
An Investment in Mindfulness
Organizational mindfulness is founded on the (fairly recent) scientific understanding that the outcomes of mindfulness are not a...
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Michael Foster
Apr 14, 20192 min read
Why Should I Care About Mindfulness?
I'm just a simple, hard-working line manager — why should I care about mindfulness? — What’s in it for me? Well, the answer starts with...
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Michael Foster
Apr 14, 20192 min read
Engagement is a Trainable Skill
The pandemic and financial collapse are winding down. Markets are surging, companies are hiring, opportunities returning. So, will we see...
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Michael Foster
Mar 10, 20192 min read
Mindful Leadership is at the Gate
Mindful Well-Being has Arrived The fact that mindfulness is an effective health and wellness intervention is generally known and accepted...
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Michael Foster
Feb 19, 20192 min read
Towards a Culture of Mindfulness
More and more leaders are purposely moving their teams and organizations towards a culture of mindfulness. These aren't folks in benefits...
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Michael Foster
Feb 19, 20192 min read
Mindfulness is the Foundation of Emotional Intelligence
I think we can all agree that Emotional Intelligence training strengthens our individuals and teams, improves the workplace, and creates...
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