Mindful Service: Break the Grip of Unhealthy Beliefs
Editor's Note: This article was authored by Stefan Ravalli, for the Institute for Organizational Mindfulness (IOM). Thanks, Stefan!...
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Stefan Ravalli
Jun 23, 20215 min read
Mastering Curiosity & Conversation in Service
all customers have needs and, whether they’re pleasant or unpleasant, are always reaching out for you to meet them.
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Stefan Ravalli
May 11, 20202 min read
Principles To Re-Inspire How We Approach Modern Service
Ichi-go Ichi-e is a Japanese parable translating to One Encounter, One Opportunity. It’s become the slogan of the practice of tea...
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Stefan Ravalli
May 6, 20202 min read
Customer Service Rockstars Make Friends with Repetitive Tasks
A new job or role might start out as a love affair. But so often after the first few months, it loses its lustre. We begin to feel...
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Stefan Ravalli
May 6, 20202 min read
Helping Difficult Customers With Non-Attachment and Compassion
Start paying close attention to how you serve, and you may notice things that you don’t like so much - like how little other people pay...
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Stefan Ravalli
Mar 2, 20205 min read
Mindful Service Is An Inside-Out Game
Expand Your Communication Skills Have you ever gone to eat somewhere and everything is “perfect”? The person serving you recommends a...
211 views0 comments
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