Mindful Neuroscience: Tech Addiction and The Social Dilemma
The cost we are paying is a degradation of the human mind-brain-body system and many of its powerful features.
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Stefanie Faye
Jun 25, 20215 min read
Mindful Neuroscience: Why Are Humans So Anxious?
Understanding the root of anxiety and the ability of our brain to self-regulate disruptions and mend mind-brain-body dysregulation.
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Stefanie Faye
Jun 25, 20215 min read
Mindful Neuroscience: Resilience, Stability and Hyper-Coherent Networks
Editor's Note: This article was authored by Stefanie Faye, for the Institute for Organizational Mindfulness (IOM). Thanks, Stefanie! What...
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Stefan Ravalli
Jun 23, 20215 min read
Mastering Curiosity & Conversation in Service
all customers have needs and, whether they’re pleasant or unpleasant, are always reaching out for you to meet them.
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Stefanie Faye
Jun 23, 20214 min read
Mindful Neuroscience: Your Brain's Predictions and Paradigms
The mind-brain-body uses snippets of information to form efficient predictive models that guide our interactions and perceptions.
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Stefanie Faye
Jun 21, 20213 min read
Mindful Neuroscience: Systems Thinking
Our brain filters information in a way that 'fits' with what it predicts. These predictive models influence our thoughts and actions.
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Stefanie Faye
Jun 21, 20212 min read
Mindful Neuroscience: Feedback Loops
Understanding and overcoming the snowballing effects of feedback loops to improve mental health and wellness.
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Stefan Ravalli
Nov 25, 20202 min read
The Celebration Mindset Pt. 2 - Our Faults Are Service Superpowers
“Never let ‘em see you sweat.” I have very distinct memories of one of my mentors telling me this and urging me to laugh at myself more....
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Stefan Ravalli
Nov 25, 20203 min read
The Celebration Mindset Pt. 1 - Taking Resilience to the Next Level
A true person of service lives and works in constant readiness for celebration. I can see this principal getting misinterpreted by my...
138 views0 comments
Stefan Ravalli
Nov 25, 20202 min read
The Best Way To Handle Mistakes in Service? Be Your Own Yoda
Service is full of mistakes. You’re dealing with endless highly-individual needs, unpredictable particularities, a minefield of emotional...
36 views0 comments
Stefan Ravalli
Nov 25, 20203 min read
The Power of Asking "What is this really costing me?"
No service professional likes being run around. We retrace the same task for people who asked for one thing but needed another, we get...
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Stefan Ravalli
Jun 15, 20202 min read
Mindful Sales is Service At The Same Time
Having worked in the restaurant industry for most of my professional life, I’ve taken for granted how unusual it is. Even though its...
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Stefan Ravalli
Jun 11, 20202 min read
When You're Selling Transformation, You're Serving
Many that find success and fulfillment in the sales role probably know that they are doing a lot more than selling. On its own, the word...
35 views0 comments
Stefan Ravalli
May 21, 20202 min read
Heroic Acts of Service
Periods of great difficulty are always a great time to reflect on what service means to us and the ideas we may have accumulated about it...
43 views0 comments
Stefan Ravalli
May 11, 20202 min read
Principles To Re-Inspire How We Approach Modern Service
Ichi-go Ichi-e is a Japanese parable translating to One Encounter, One Opportunity. It’s become the slogan of the practice of tea...
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Stefan Ravalli
May 6, 20202 min read
Customer Service Rockstars Make Friends with Repetitive Tasks
A new job or role might start out as a love affair. But so often after the first few months, it loses its lustre. We begin to feel...
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Stefan Ravalli
May 6, 20202 min read
Helping Difficult Customers With Non-Attachment and Compassion
Start paying close attention to how you serve, and you may notice things that you don’t like so much - like how little other people pay...
29 views0 comments
Stefan Ravalli
Mar 2, 20205 min read
Mindful Service Is An Inside-Out Game
Expand Your Communication Skills Have you ever gone to eat somewhere and everything is “perfect”? The person serving you recommends a...
211 views0 comments
Michael Foster
Apr 14, 20192 min read
Mindfulness is Way More Than Wellness
Our understanding and acceptance of mindfulness is changing pretty quickly. From a consumer point of view, mindfulness is stepping up...
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Michael Foster
Apr 14, 20192 min read
An Investment in Mindfulness
Organizational mindfulness is founded on the (fairly recent) scientific understanding that the outcomes of mindfulness are not a...
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